GENERAL CONTRACTUAL TERMS AND CONDITIONS (hereinafter referred to as "GTC")
Information about the Service Provider
Service provider name: NYILAS KÁROLYNÉ EV
The registered office of the service provider (and the place of complaint handling): 4030 Debrecen, Vikár Béla utca 9.
The contact details of the service provider and the e-mail address regularly used to contact consumers: info@mimpiani.com
In case of returning a parcel, the return address: MIMPIANI - Mrs Károlyne Arrow EV
1185 Budapest, Hópehely utca 10. Hungary
Provider registration number: 60418283
Provider's tax number: 91042756-2-29
Name of the registering authority/authorising authority and licence number (if any): Notary public in charge: Jegyzője Jegyzője Megyú Város > (Polgármesteri Hivatala Megyú Város Polgármesteri Debrecen)
Phone number of the service provider: +36/20-391-7095
Language of the contract: Hungarian
Name, address and e-mail address of the hosting provider:
Hostinger International Ltd.
Lithuania: Jonavos str. 60C, 44192, Kaunas
support@hostinger.com
A Mimpiani webshop kizárólag elektronikus úton működő értékesítési felület. A termékek megrendelése, fizetése és ügyintézése teljes egészében digitálisan zajlik. A vásárlási folyamat nem biztosít személyes átvételt vagy készpénzes fizetést, így a webáruház a hatályos jogszabályok alapján mentesül a készpénzes fizetési kötelezettség alól.
Last update date: 2025.07.02.
BASIC PROVISIONS
The contract concluded on the basis of this information notice will not be filed separately, and subsequent access is not possible. The purchase is effected by means of an impulse purchase, as evidenced by the order details, and does not constitute a written contract. The contract is concluded in Hungarian and does not contain any reference to a code of conduct. If you have any questions regarding the operation of the webshop, ordering or delivery processes, please do not hesitate to contact us.
These GTC apply to the legal relations on the Service Provider's website (https://mimpiani.com, https://mimpiani.hu) and its subdomains. These GTC are available (and can be downloaded and printed at any time) from the following website: https://mimpiani.com/altalanos-szerzodesi-feltetelek
The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter: Act on electronic commerce), as well as the provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses. For special products, the relevant sectoral legal provisions shall apply. The mandatory provisions of the relevant legislation shall also apply to the Parties without any special stipulation.
These GTC shall be effective from 02.07.2025 and shall remain in force until revoked. The Service Provider will publish any changes to these GTC on its website and will notify registered/previously registered Users of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments are not retroactive.
The content of the website, including any part thereof, is protected by copyright and is the exclusive property of the Service Provider. The Service Provider reserves all rights in the website, its content and the use, copying, distribution and transmission of the website in any form. The contents of the website, with the exception of this document and the Privacy Policy, may not be downloaded, stored electronically, processed or sold without the prior written permission of the Service Provider.
These General Terms and Conditions apply to the contractual relationship between the consumer (hereinafter referred to as the "Consumer") and the service provider (hereinafter referred to as the "Service Provider"), collectively referred to as the "Parties".
Definitions
User: Any natural or legal person or entity that uses the services of the Service Provider shall enter into a contract with the Service Provider.
Consumers: A User who is a natural person acting outside the scope of his or her profession, self-employed occupation or business activity (hereinafter referred to as "Consumer or User")
Business: A person acting in the course of his or her profession, self-employment or business.
Service provider: A natural or legal person or unincorporated organisation providing an information society service, who provides a service to the User, who concludes a contract with the User.
Webshop: the Internet platform operated by the Service Provider, which allows Consumers/Users to view, select and order products electronically, as defined in these General Terms and Conditions (hereinafter referred to as: webshop/webshop/website).
These General Terms and Conditions apply to the contractual relationship between the consumer (hereinafter referred to as the "Consumer") and the service provider (hereinafter referred to as the "Service Provider"), collectively referred to as the "Parties".
I. Scope of the General Terms and Conditions
1) These General Terms and Conditions (hereinafter: GTC) include the https://mimpiani.com and https://mimpiani.hu websites (hereinafter collectively referred to as: Website or Webshop), the conditions of purchase of the products available on the Website and the rules of use of the Website by natural persons (hereinafter: User or Consumers).
2) In matters not covered by the GTC, the additional information on the Website and the specific terms and conditions applicable to the product concerned, as indicated on the product data sheet, shall prevail.
3) By browsing the Website, in particular by placing an order in the Webshop, the User accepts these GTC and the Service provider - MIMPIANI - Károlyné Nyilas, sole proprietor - Privacy and Data Protection Notice and accept them as binding.
II. Purpose of the GTC and regulation of the contractual relationship
1) The purpose of these GTC is to comprehensively regulate the use of the Website and the contractual terms and conditions for the sale of products through the Website.
2) The GTC define:
the steps to conclude a contract,
the order fulfilment process,
the rules on payment and invoicing,
the circumstances in which the contract may be amended and terminated,
and the rights and obligations of the Parties, in particular with regard to consumer redress.
3) These GTCs have been prepared in accordance with the Hungarian legislation in force at the time, in particular the Civil Code (Act V of 2013), the Commercial Code (Act CVIII of 2001) and the Consumer Protection Act.
4) The processing of the User's personal data - who is also a Data Subject in the data management sense - is governed by the Service Provider's Privacy and Data Management Notice, which is available from every page of the Website via the link in the footer.
5) The language of these GTC is Hungarian.
6) The Service Provider declares that it is not subject to any code of conduct and does not submit to the provisions of any such code.
7) The date at the bottom of these GTC indicates the date of validity of these GTC. The Service Provider reserves the right to unilaterally modify the provisions of these GTC at any time. The new version shall enter into force upon publication on the Website and shall apply from that date. The previous versions shall expire at the same time.
III. Activities on the website
Features and content of the Website
1) The Service Provider sells its own products in retail form to customers via the website. It also regularly publishes blog posts, articles and other content on the website that may be of interest to users. This content is copyrighted and may be used by the User for his/her own personal use only.
2) The Service Provider reserves the right to make additional downloadable material available on the website, free of charge or subject to a fee. The purpose of these is to help Users to find their way around, to provide inspiration and to complement and deepen the shopping experience.
IV. Conditions of use of the website
Disclaimer
1) The use of the website (mimpiani.com and mimpiani.hu) is at the user's own risk. The Service Provider excludes any liability for any damage, whether material or non-material, resulting from the use of the website, unless caused intentionally or by a breach of contract injurious to human life, limb or health.
2) The Service Provider shall not be liable for the conduct of users of the website. Any unlawful or unethical behaviour by users is the sole responsibility of the users.
3) The User shall use the Website in a manner that does not infringe, directly or indirectly, the rights of others or violate any applicable laws. The User shall be fully and solely responsible for his/her own conduct and the Service Provider shall cooperate with the authorities in any case of infringement in order to clarify the matter.
4) The Service Provider is not responsible for the content published by Users (e.g. comments, opinions). The Service Provider reserves the right, but is under no obligation, to pre-screen or remove such content or to investigate for signs of illegal activity.
5) External links on this website may lead to other providers' websites. The Service Provider is not responsible for the data management practices, content or operation of these third parties.
V. Copyright
1. Rights to the content
1) All text, images, graphics and other content on Mimpiani's website (mimpiani.com and mimpiani.hu) and related social media sites are the intellectual property of Mimpiani. They are for personal, non-commercial use only.
2) The visitor (User) acknowledges that the unauthorized copying, reproduction, distribution, modification or any other form of publication of the content for commercial purposes is strictly prohibited and violates the provisions of Act LXXVI of 1999 on Copyright. By accessing the website, the User accepts that any disputes shall be governed by Hungarian law and recognizes the exclusive jurisdiction of the Hungarian court having jurisdiction over the seat of Mimpiani.
2. Unauthorised use and penalty
1) If any content (text, images, graphics, etc.) appears on a third party website or on any other surface in substantially identical or similar form without the prior written consent of Mimpiani, the Service Provider is entitled to charge a penalty. Copied content shall also be considered as copied content if the reception reaches or exceeds 20% of the content of the site and is used without authorisation. In such cases, the amount of the penalty per copied page and per month shall be 150.000 Ft (i.e. one hundred and fifty thousand forints). By unauthorized use, the User acknowledges and accepts the terms and conditions of the above penalty and acknowledges Mimpiani's right to enforce it.
VI. Shopping on the website
1. Register on the website
1) The Service Provider provides the possibility for Users to register on the Website, thus making the purchase process more convenient and faster. The Service Provider shall not be liable for any damages related to the registration resulting from the User forgetting his password or from the password becoming accessible to unauthorized persons, provided that this is not due to the negligence of the Service Provider.
2) To register, the User must click on the "Register" button and provide the information requested in the registration form: e-mail address, password, first and last name. The User must then confirm that he/she has read and accepted the Privacy Policy by ticking a box.
3) After clicking on the "Register" button again - if the data provided are complete and correct - the system will send you a confirmation of the success of the registration on the dedicated subpage ("Your registration is complete").
4) If false data or data that can be linked to another person are provided during registration, use of the service or ordering, the electronic contract concluded in this way may be challenged before a court at the request of the entitled party. In the event of a successful challenge (success), the contract shall be null and void from the date of its conclusion and, if the contract was concluded to disguise another agreement, the legal relationship of the parties shall be governed by the disguised contract.
5) The Service Provider shall not be liable for any problems, delays or errors resulting from incorrect or incomplete data provided by the User. However, the Service Provider shall provide the possibility to correct the incorrect data after prior consultation and clear identification with the User, thus ensuring correct billing and delivery of the order.
2. Pre-order information
Information on information on your purchase
1) The Service Provider provides information on the details and conditions of purchase under the "Information" menu item in the footer of the Website, in particular on the page entitled "General Terms and Conditions" (GTC) and on the individual sub-pages of the products.
2) The information shall include a prior description of any additional costs related to the purchase, in particular packaging, delivery and collection charges. The Service Provider shall display the related costs for each order in detail and in a transparent manner before finalising the order.
3) Product prices shown on the Website are in HUF, gross amounts, i.e. they include value added tax (VAT). Prices do not include any charges related to delivery and payment methods, which are indicated separately during the ordering process.
4) If the Service Provider applies a promotional price, it shall inform the Users in advance and clearly about the details of the promotion, in particular its duration. The promotional prices shall be determined in accordance with the legislation in force, in particular the rules on the selling price and unit price of products and the rules on the indication of the price of services. The Service Provider's pricing practices shall comply with the provisions of Joint Decree No 4/2009 (I. 30.) NFGM-SZMM.
5) Detailed delivery information is available on the following page: Delivery information - The magic of Bali shaped to your soul.
3. The shopping process
1) After registration, the User may log in to the Webshop, but may also make a purchase without registration. During the purchase, the User selects the product or products to be purchased and sets their parameters (e.g. colour, size, quantity).
2) The desired product(s) can be added to the virtual shopping cart by clicking on the "Add to cart" button. In the shopping cart, the User has the possibility to change the number of items to be ordered.
3) You can view and modify the contents of your shopping cart at any time by going to "Cart". The User can set the desired quantity of each product or click on the "Update Cart" button to delete the selected items.
4) If the User has a valid coupon code, he/she can enter it in the "Coupon Code" field and click on the "Redeem Coupon" button to activate the discount.
5) Under the text "Cart total", the system displays the current gross total of the order, which includes the price of the products but excludes the shipping cost, which is detailed at checkout.
6) The purchase can be proceeded by clicking on the "Proceed to checkout" button, where the User enters the necessary data for the order and selects the delivery and payment method.
7) In the "Billing details" question, you must enter your first and last name, (company name), country, street, house number, city, postal code, telephone number and e-mail address. The address entered here will also be used as the delivery address, which can be changed by ticking the box before the question "Delivery to another address?/Change address". The "Back to cart" button will return you to the cart, the "Next" button will take you to the next step.
8) Use the "radio buttons" under "Payment" to select the appropriate payment method.
9) The User enters the delivery address, accepts the delivery offer and then selects the desired delivery and payment method.
10) By ticking the boxes provided, you accept the Terms and Conditions and the Privacy and Data Protection Notice, which can be accessed by clicking on the link. With this declaration, the User also acknowledges that his/her order will entail a payment obligation. If the User finds everything satisfactory, he/she can finalize his/her order by clicking on the "Submit Order" button.
11) On the website, the Service Provider will acknowledge a successful order with a "Thank you! Your order has been received." immediately, as well as by e-mail within a short time.
4. Binding nature of the offer, conclusion of the contract
Confirmation of the order and conclusion of the contract
1) The Service Provider shall confirm the receipt of the order (offer) placed by the User in the Webshop in the form of an automatic system message without delay to the e-mail address provided by the User. The confirmation shall contain the data provided during the order (billing and delivery address), the order identifier (order number), the date of the order, the payment and delivery method, the name, quantity, price, delivery cost and the final amount payable for the product(s) ordered.
2) If the User does not receive a confirmation e-mail within 24 hours of placing the order, he/she shall notify the Service Provider immediately, but no later than 1 working day after placing the order, using one of the contact details (e-mail or telephone) specified in section "2.
3) By sending the confirmation e-mail, the Service Provider accepts the User's offer, and a valid sales contract is concluded between the parties with the content of the confirmation. The contract shall be registered by the Service Provider, the registration number being the order number indicated in the confirmation e-mail. The contract may be inspected subsequently at the Supplier's head office by prior arrangement.
4) The User shall be exempted from the obligation to make an offer if the Service Provider does not send a confirmation e-mail within 48 hours of the order.
5) If the User has already sent his/her order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he/she shall notify the Service Provider within 1 day in order to avoid incorrect fulfilment of the order.
6) An order shall be deemed to be a contract concluded by electronic means to which it relates, in particular but not exclusively:
- Act V of 2013 on the Civil Code (Civil Code Act);
- Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (Eker tv.);
- Act CLV of 1997 on Consumer Protection (Fgytv.);
- Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (Act XLVII of 2008);
- is governed by Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, taking into account Directive 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL;
- Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables.
5. Payment of fees
1) The Service Provider provides its Customers with a secure, online payment facility by credit card at https://mimpiani.com and https://mimpiani.huweboldalakon through its payment service provider, Stripe Inc. The payment system guarantees the highest level of data security: the information related to the order is received exclusively by the Service Provider, while the card data required for the payment transaction is processed exclusively by Stripe on the payment interface provided by it, protected by 256-bit TLS encryption. Stripe will automatically inform the Website of the payment result. For payment by card, the User's Internet browser must support TLS encryption. The value of the purchased product will be blocked on the Customer's bank account immediately after the successful transaction. It is also possible to use Apple Pay through Stripe, provided that the User's device and bank support it.
6. Issuing an invoice
The Service Provider issues an electronic invoice (e-invoice) for the purchase, which is sent to the e-mail address provided by the User. The e-invoice will be sent in PDF format and will comply with all necessary legal requirements.
7. Transport
Delivery by courier service
1) If the product is delivered by courier service, the courier company will notify the User of the current status of the shipment by e-mail or SMS. If the courier is unable to deliver the consignment to the delivery address provided, it will make a second attempt to deliver the consignment. If two delivery attempts are unsuccessful, the shipment may be re-delivered at the User's expense only.
Receiving a shipment and handling damage
2) Upon receipt of the consignment, the User must ensure that the packaging and the product are undamaged. If damage is found, the User shall be entitled to request the courier to make a report. By signing the document confirming receipt, the quantity and quality of the product is accepted and the Service Provider is not entitled to make a retrospective claim. If the damage was obviously caused prior to delivery and an official report is made, the Service Provider shall ensure the return or replacement of the product free of charge. The Service Provider shall not be liable for any damage discovered after receipt.
Delivery costs and deadline
3) The Service Provider shall provide information about the delivery and packaging charges and the expected delivery time in advance on the Website and shall provide detailed information when placing the order.
4) Unless otherwise agreed, the Service Provider shall provide (deliver) the product(s) to the Consumer without delay after the conclusion of the contract, but within thirty (30) days at the latest. In case of delay on the part of the Supplier, the Consumer shall be entitled to set a grace period. If the Supplier does not perform within the grace period, the Consumer shall be entitled to withdraw from the contract. The Consumer shall have the right to withdraw from the contract without notice if the Service Provider has refused to perform the contract or if the contract should have been performed at the time agreed for performance and not at any other time, by agreement between the parties or by reason of the apparent purpose of the service.
5) Unless otherwise agreed in writing, the Service Provider shall provide (deliver) the ordered product to the Consumer without undue delay after the conclusion of the contract, but within thirty (30) days at the latest. If the Service Provider is in default of performance, the Consumer shall be entitled to set an appropriate grace period. If the period of grace expires without result, the Consumer shall be entitled to withdraw from the contract:
the Service Provider clearly refuses performance, or
the contract should have been performed within an express time-limit agreed by the Parties or by the nature of the service and, by reason of the failure to perform within that time-limit, no longer serves the purpose of the contract.
6) orders are processed within the working hours specified by the Service Provider. It is possible to place an order via the Website outside working hours, but orders received during these hours will be processed on the next working day. In all cases, the Service Provider will send an electronic confirmation indicating the expected time of execution.
7) If the Service Provider undertakes to deliver the goods to the User, the risk of loss or damage shall pass to the User when the User (or a third party designated by the User) actually takes possession of the goods. However, the risk of loss or damage shall pass to the User at the time of delivery to the carrier if the carrier is appointed by the User and not by the Service Provider.
8) The Service Provider draws the User's attention to the fact that if the User does not take delivery of the product ordered and contractually fulfilled by him, he commits a breach of contract and is subject to the provisions of the Civil Code. 6:156 (1) of the Civil Code. If the User does not make a declaration of withdrawal or that he wishes to take delivery of the product, the Service Provider shall be entitled to do so:
The Service Provider reserves the right to use claims management services and/or legal representation to enforce its legal claims, the costs of which, including the fees for the order for payment procedure, shall also be borne by the User.
VII. Exercise of the right of withdrawal
1) The provisions of this clause apply only to natural persons (Consumers) who purchase the products for their own personal, non-business purposes, i.e. who are not acting in the course of their profession, self-employment or business activity when placing an order.
2) The Consumer has the right to withdraw from the contract without giving any reason within 14 (fourteen) calendar days from the date of receipt of the product. The right of withdrawal may also be exercised during the period from the conclusion of the contract until the receipt of the product. The Consumer shall send his/her intention to withdraw to the Service Provider in the form of a clear declaration, electronically, using one of the contact details provided in these GTC. The Consumer may also use the model withdrawal form set out in the Annex to the GTC.
3) The withdrawal period shall be deemed to have been observed if the Consumer sends the declaration of his/her intention to withdraw to the Service Provider before the expiry of the period. It is the Consumer's responsibility to prove that the declaration has been made and sent within the deadline.
The Service Provider will send a confirmation e-mail to the User immediately upon receipt of the withdrawal notice. In the case of written withdrawal, the declaration shall be deemed to have been validated in due time if the User sends it to the Service Provider within the 14 calendar day withdrawal period, even on the last day of the period.
5) After the withdrawal, the User shall return the ordered product without undue delay, but no later than within 14 days, to the postal address indicated by the Service Provider. The deadline shall be deemed to have been met if the product is posted or delivered to the courier ordered by the User before the expiry of the 14-day deadline.
6) The direct cost of returning the product is borne by the User. The Service Provider does not accept return parcels sent by cash on delivery. The User shall not be liable for any additional costs or charges in connection with the exercise of the right of withdrawal other than the return costs.
7) If the User exercises his right of withdrawal, the Service Provider shall immediately, but no later than 14 days after receipt of the notice of withdrawal, refund the total amount paid by the User, including the cost of delivery of the product.
The reimbursement does not cover additional costs resulting from the fact that the User has chosen a different delivery method (e.g. express or individual) instead of the most favourable one offered by the Service Provider.
The Service Provider is entitled to withhold the refund until:
the product is not actually returned to it, or
the User does not provide credible evidence of the return. The Service Provider will take the earlier of the two dates into account when initiating the refund.
The refund will be made by the payment method originally used by the User, unless the User explicitly agrees to a refund by another method, in which case the User will not be charged any additional costs.
The User shall be liable for depreciation of the product only if the use exceeds the extent necessary to acquaint him/her with its nature, characteristics and functioning.
8) The Consumer is not entitled to the right of withdrawal in the following cases, pursuant to Government Decree 45/2014 (II.26.):
a) for products which are not prefabricated, but which have been produced by the Service Provider at the specific request of the Consumer, according to his instructions; b) for products which have been specifically tailored to the Consumer's person; c) for perishable products or products which retain their quality for a short period; d) for products which, by their nature, are inseparably mixed with other products after delivery; e) for products in closed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery; (f) the sale of a copy of a sound or video recording or computer software in sealed packaging, the packaging of which has been opened by the Consumer after receipt; (g) the sale of newspapers, periodicals and periodicals, with the exception of subscription contracts; (h) contracts concluded at public auction; (i) in the case of digital content supplied on a non-tangible medium, where the Service Provider has commenced performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, declared that he acknowledges that he loses his right of withdrawal after the performance has commenced.
VIII Warranty
1. Accessories warranty
1) If the Service Provider fails to perform the contract correctly, the User shall be entitled to claim for a warranty of performance pursuant to Section 6:159 of Act V of 2013 on the Civil Code (Civil Code). In the case of a consumer contract, the User may exercise his warranty rights within a limitation period of 2 (two) years from the date of receipt, for defects that existed at the time of performance. After the expiry of the two-year period, the right to claim a supplementary warranty shall not be enforceable.
2) In the case of non-consumer contracts, the rightful claimant is entitled to assert a claim for warranty of convenience within a limitation period of 1 (one) year from the date of receipt.
3) The User may, at his/her option, request the repair or replacement of the product, unless the option chosen by him/her is impossible or would involve disproportionate additional costs for the Service Provider. If the repair or replacement is not possible or not justified, the User shall be entitled to have the repair or replacement carried out:
a proportionate reduction of the consideration,
have the defect repaired or corrected at its own expense, or
to withdraw from the contract.
4) In case of a minor defect, the User may not exercise the right of withdrawal.
5) The User is entitled to switch from one warranty right to another. The User shall be liable for any additional costs resulting from the switch, unless the switch was justified or caused by the Service Provider.
6) The User shall notify the Service Provider in writing of any defect in the product immediately upon discovery, but within two (2) months at the latest. The Service Provider shall not be liable for any loss of rights resulting from late notification of the defect.
7) The User may exercise its warranty claims directly against the Service Provider.
8) Within six (6) months from the date of performance of the contract, beyond the notification of the defect, it is sufficient for the User to prove that he/she purchased the product from the Service Provider (e.g. by means of an invoice or a copy thereof) in order to claim under the warranty. During this period, the defective performance is deemed to be presumed.
9) The Service Provider shall only be exempted from the warranty if it can prove that the cause of the defect did not arise at the time of performance, but afterwards. If the Service Provider proves that the defect was caused by the User's conduct or improper use, the warranty claim may be rejected.
After the six-month period, the burden of proof is on the User, who must prove that the defect existed at the time of performance.
10) If the User asserts a warranty claim in respect of a part of the product that can be separated from the product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the product.
If the User asserts a warranty claim only in respect of the part of the product that can be isolated from the defect, the warranty claim does not cover other, non-defective parts of the product. In such a case, the exercise of the warranty right shall apply only to the defective part and shall not constitute a warranty claim for the entire product.
2. Product warranty
1) In the event of a defect in movable goods (product), the User who is a consumer may, at his/her option, claim under the warranty of accessories (Civil Code, § 6:159) or under the warranty of products (Civil Code, § 6:168). These two rights cannot be exercised simultaneously in respect of the same defect: the User is not entitled to claim both rights at the same time. If the User's product warranty claim is successfully fulfilled, the User may only assert a warranty claim against the manufacturer for the replaced or repaired part of the product.
2) Only the repair or replacement of the defective product may be claimed under the product warranty. In this case, the User must prove that the product is defective.
3) The product is considered defective if:
does not meet the quality requirements in force when it is placed on the market, or
does not have the characteristics described by the manufacturer.
4) The User shall be entitled to assert the product warranty claim within two (2) years from the date of the product's placing on the market by the manufacturer. After the expiry of this period, this right shall cease. Upon discovery of the defect, the User shall notify the manufacturer without delay. Any communication made within two months of the discovery of the defect shall be deemed to have been made without delay. The Consumer shall be liable for any damage resulting from the delay in communication.
5) The User may exercise his/her product warranty claim against the manufacturer or distributor (Service Provider) of the movable item.
6) The manufacturer or distributor (Service Provider) is only exempted from the product warranty obligation if it can credibly prove that:
(a) the product was not manufactured or placed on the market in the course of his business, or (b) the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or (c) the defect in the product results from the application of a law or a mandatory provision of a public authority.
7) A single justification by the manufacturer or distributor (Service Provider) is sufficient for exemption.
3. Enforcement of warranty claims, complaint handling
1) The User may assert or lodge a warranty claim or complaint at the following contact details:
a) by telephone on 06-20/391-7095 (working days between 09:00 and 16:00);
b) By e-mail to info@mimpiani.com;
c) by post to the following address:
Name: ev Károlyné Nyilas
Address: 4030 Debrecen, Vikár Béla utca 9.
2) The Service Provider shall, if possible in the given situation, investigate and remedy the oral complaint without delay. If immediate action is not possible due to the nature of the complaint, or if the User does not agree with the handling of the complaint, the Service Provider shall keep a record of the complaint, which shall be kept for five (5) years together with the substantive reply.
3) The Service Provider shall keep a copy of the minutes:
in the case of a verbal complaint made in person, to the User on the spot,
if this is not possible, follow the rules for written complaints.
4) In the case of a verbal complaint communicated by telephone or electronic means of communication, the Service Provider shall send a copy of the report to the User no later than the time of the substantive reply. The Service Provider shall provide the complaint recorded in this way with a unique identifier to facilitate its traceability.
The Service Provider will respond to written complaints within thirty (30) days. The date of dispatch of the rejection or reply letter shall be considered as the date of completion of the action. In case of rejection, the Service Provider shall inform the User of the reasons for the rejection.
4. Other ways to enforce your rights
If any consumer dispute between the Service Provider and the User is not resolved through negotiation, the User has the following enforcement options:
a) Complaint to a consumer protection authority
The User is entitled to initiate consumer protection proceedings against the Service Provider. The procedure shall be initiated by the competent district offices are prosecuted in the first instance. The contact details of the offices can be found at the following link: http://jarasinfo.gov.hu
b) Conciliation Body procedure
The User shall be entitled to apply to the competent court in the place of residence or domicile of the User. go to a conciliation body to resolve the dispute amicably. The contact details of these bodies can be found at the following link: https://bekeltetes.hu
The competent authority according to the place of establishment of the Service Provider is Hajdú-Bihar County Conciliation Board
Headquarters: 4025 Debrecen, Vörösmarty u. 13-15.
E-mail address: bekelteto@hbkik.hu
Phone number: +36 52 500 710, +36 52 500 745
Opening hours: Tuesday, Wednesday, Thursday: 9:00-12:00 and 13:00-15:00
c) Initiate a complaint through the EU Dispute Settlement Platform
If the problem or dispute you have raised during your online shopping is not resolved with the Service Provider or in the domestic forums, you can submit your complaint to the EU Dispute Settlement Body via the following platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
d) Initiation of legal proceedings
The User may bring a civil action against the Service Provider. The court of law shall have jurisdiction to decide on the action. The lawsuit may also be brought before the court of the place of residence of the person concerned (for a list of courts and their contact details, please click on the link below): http://birosag.hu/torvenyszekek.
IX. DATA PROTECTION
The privacy policy of the website is available on the following page: Privacy Policy - The magic of Bali tailored to your soul.
Annex 1: Model withdrawal/cancellation notice
(If you wish to withdraw from the contract, please fill in and return within 14 days.)
Addressee: Károlyné Arilas ev.
Title:1095 Budapest, Hópehely utca 10.
I, the undersigned, declare that I exercise my right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s):
Date of conclusion of contract / date of receipt:
Order number:
Name of the User:
The User's telephone number:
User's address:
Celtic
Signature of the User
Proportional from __________________________ to withdrawal.
